Returns & Exchanges
At Biltmore Shop, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and easy resolution for returns or exchanges.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached and include a copy of your packing slip inside the box.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing